My Haul of Fame™ | Return, Refund & Exchange Policy

🔁 All Sales Are Final

Due to the nature of our products—many of which are made-to-order, personalized, customized, or limited run—all sales are considered final once placed. It is your responsibility to double-check all order information (address, size, item selection) before confirming your purchase.  We do not accept the following items for return:  personalized, customized, or beauty/skin care products. 

🛑 No Refunds for Customer Error

We do not offer refunds or free replacements for:

  • Incorrect addresses entered at checkout

  • Missed or refused deliveries

  • Buyer’s remorse or “changed my mind” orders

Please do not return items to the sender’s address unless instructed. Unauthorized returns will not be processed.

📦 Returned to Sender

If a package is returned to us due to an incorrect address or failed delivery:

  • We can reship it, but you must pay the new shipping & handling fee.

  • Or we can issue a partial refund minus a 40% restocking and handling fee.
    (Original shipping, processing, and insurance costs are non-refundable.)

If the item is lost or destroyed in transit after being returned, we will not offer a refund. 

🛠 If We Made a Mistake (Wrong/Damaged Items)

If your item arrives damaged or you receive the wrong product, we’re happy to fix it with our supplier.

📨 Contact us within  14 days of delivery at MyHaulOfFame@gmail.com with:

  • Your full name

  • Order number

  • Clear photo(s) of the item

  • Brief explanation of the issue

We’ll review and resolve the issue as quickly as possible.  On rare occasions, approved cases may receive a refund, exchange, or replacement at our discretion.

🚫 Clearance Items Are Final Sale

Clearance or discounted items are sold as-is and cannot be returned or exchanged. These may not include original packaging or retail tags.

⏳ Warranty Period

Our issue resolution window is:

  • ✅ 14 days from the delivery date for damages/defects

  • ❌ No resolution can be offered if 30+ days have passed

🌍 International Orders

Customs, VAT, duties, or additional import taxes are the buyer’s responsibility and are not included in your order total. These charges are not refundable.

📬 Need Help?

📧 Email: MyHaulOfFame@gmail.com
📞 Phone: 1-888-514-2414
🕘 Business Office Hours: Monday–Friday, 9 AM–5 PM EST

Thank you for shopping with us. We truly appreciate your business—and your grace as we grow!